Terms and Conditions - Wrap Campus

REGULATIONS OF THE ONLINE SHOP WRAPCAMPUS.COM

DEFINITIONS

The Seller – TeckWrap Europe sp. z o.o., with registered office in Poland, address: Baletowa 30C, 02-867 Warsaw, HRB: PL0001038482, tel: +48 796 77 77 33, e-mail: orders@wrapcampus.com

The Customer – a person purchasing training services offered by the Online Shop.

Online Shop / Shop – online service available at www.wrapcampus.com ,through which the Customer can purchase training services from the Seller.

Training – stationary (in-person) training courses offered for sale in the Online Shop, which may be the subject of a service contract.

Rules – the present rules of the Online Shop.

GENERAL PROVISIONS

Purchases made in the Online Shop under the Internet domain www.wrapcampus.com are made by TeckWrap Europe sp. z o.o., whose registered office is in Poland, at the address Baletowa 30C, 02-867 Warsaw.

For the order of training in the Online Shop to be effective, the Customer must provide accurate and truthful contact details as well as a telephone number or e-mail address enabling the Seller to contact them.

Acceptance of the provisions of these Regulations occurs when the order is placed.

SALE OF TRAINING

The object of the transaction is the sale of training courses listed in the offer presented on the www.wrapcampus.com website.

All training sessions are conducted by professional trainers and take place in person at the locations indicated in the offer.

TERMS OF PAYMENT

Payments are handled by Stripe and other payment providers integrated with the Shop.

All prices indicated in the shop are in euros and are net prices for companies with an intra-Community VAT number. If you do not have an EU VAT number, VAT will be added to your shopping basket.

Payments for training purchased in the Shop by the Customer are made using the payment tools made available in the Shop and in accordance with the terms and conditions defined by the Seller.

The Customer has the following payment options:

  • payment by credit card

  • bank transfer

  • PayPal

The Customer purchases training at the prices valid at the time the order is placed.

CANCELLATION AND REFUND POLICY

The Customer has the right to cancel participation in training under the following conditions:

  • Cancellation more than 30 days before the scheduled training date: 100% refund

  • Cancellation 15–30 days before the scheduled training date: 70% refund

  • Cancellation 7–14 days before the scheduled training date: 40% refund

  • Cancellation 0–7 days before the scheduled training date: no refund

Refunds will be processed using the same payment method that the Customer used, within 14 days from the date the Seller receives the cancellation notice.

Cancellations must be submitted in writing by email to orders@wrapcampus.com.

The Seller reserves the right to cancel or reschedule training in case of unforeseen circumstances (e.g., illness of the trainer, force majeure). In such cases, the Customer will be offered either participation on another date or a full refund.

CLAIMS

The Seller undertakes to provide services in accordance with the contract and applicable law.

Complaints regarding the training service should be sent by e-mail to orders@wrapcampus.com as soon as possible. In the title of the e-mail, please indicate “CLAIM” and the order number, together with a description of the complaint.

All claims are processed within 14 days of receipt.

PROTECTION OF PERSONAL DATA

The company TeckWrap Europe sp. z o.o. is responsible for processing customers' personal data and has its registered office in Warsaw, ul. Baletowa 30C, 02-867 Warsaw, tel: +48 796 77 77 33, e-mail: orders@wrapcampus.com.

Personal data is collected and processed in accordance with the applicable legislation on the Protection of Personal Data.

Personal data shall not be disclosed to third parties not connected with the activity of the WrapCampus shop and shall be used solely for the purpose of fulfilling and processing customer orders, as well as for direct advertising of the data administrator's services and products.

Customers have the right to consult their personal data, correct it, modify it, check it and request that it no longer be used.

TECHNICAL INTERRUPTIONS

The Seller is not responsible for the absence of access to the online shop due to circumstances beyond its control.

The Seller reserves the right to temporarily suspend access to the online shop for reasons of technical maintenance, conservation work or improving the functionality of the shop. However, the Seller undertakes to do its utmost to ensure that these interruptions take place at night and last as short a time as possible.

CONSUMER MEDIATION AND ACCESS TO OUT-OF-COURT PROCEDURES

Detailed information on the means of resolving disputes outside the courts and on access to these procedures is available at the premises and on the websites of the County Consumer Ombudsmen, the social organisations responsible for consumer protection, the Regional Inspectors of the Commercial Inspectorate and the Office for the Protection of Competition and Consumers.

The Customer has the right to appeal to the Permanent Consumer Court.

The Customer may obtain free assistance in resolving a dispute by applying to the County Consumer Ombudsman or to a social organisation responsible for consumer protection.

FINAL PROVISIONS

In cases not regulated by these regulations, the provisions of the Civil Code and the Act of 30 May 2014 on Consumer Rights (Official Gazette of the Republic of Poland of 2014, No. 827) shall apply.

Placing an order implies acceptance of the storage and processing of personal data contained in the order in accordance with the provisions of the Personal Data Protection Act.

All texts, photos and materials on the website www.wrapcampus.com are the property of TeckWrap Europe sp. z o.o.. They are used for information purposes only. They may not be removed, copied, edited, distributed, used for commercial purposes or displayed on other websites without permission.